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CASTING EQUIPMENT
We are committed to quality and performance, always prioritizing user satisfaction. Our management system has reached new heights with certifications including ISO9001:2015 for quality, ISO 14001:2015 for environmental standards, and ISO 45001:2018 for occupational health and safety.
Q: Are you a factory or trading company?
A: We are a factory.
Q: What information is needed to get a quote?
A: Please provide detailed drawings (PDF/STEP/IGS/DWG) along with material specifications, quantity, and surface treatment details.
Q: What is the Minimum Order Quantity (MOQ)?
A: The MOQ depends on your requirements. We also welcome trial orders before mass production.
Q: Can I get a quote without drawings?
A: Yes, we can provide a quote based on samples, pictures, or drafts with detailed dimensions.
Q: How long does it take to get a sample?
A: Depending on your product and specific requests, it usually takes 7-20 days.
Q: Will my drawings be protected?
A: Absolutely. We prioritize customer privacy and are willing to sign a Non-Disclosure Agreement (NDA) if needed.
Q: Can I track my product's progress without visiting your company?
A: We provide a detailed product schedule along with weekly reports containing pictures and videos.
Q: How do you ensure quality control?
A: Our quality control process includes material inspection, production first inspection, sampling inspection, and a final 100% inspection before shipment.
Production first inspection—ensuring critical dimensions in mass production.
Sampling inspection—ensuring quality before warehousing.
Final inspection—100% checked before shipment.
Q: What should I do if I receive defective parts?
A: Please send us pictures of the defective parts, and our engineers will provide solutions and promptly remake the parts for you.