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CASTING EQUIPMENT
Quality and performance are at the forefront of our priorities. We have reached new heights in management by implementing ISO9001:2015 for quality, ISO 14001:2015 for environmental standards, and ISO 45001:2018 for occupational health and safety management systems.
Q: Are you a factory or trading company?
A: We are a factory.
Q: What do I need for obtaining a quote?
A: Please provide detailed drawings (PDF/STEP/IGS/DWG) along with information on the material, quantity, and surface treatment.
Q: What is the MOQ?
A: The Minimum Order Quantity (MOQ) is flexible based on your requirements. We also welcome trial orders before mass production.
Q: Can I get a quote without drawings?
A: Yes, we can provide a quotation if you send us samples, pictures, or drafts with detailed dimensions.
Q: How long will it take to receive the sample?
A: The timeline depends on the specific product and request, typically ranging from 7 to 20 days.
Q: Will my drawings be protected?
A: Absolutely. We highly prioritize the privacy of our customers' drawings. We can also sign a Non-Disclosure Agreement (NDA) if necessary.
Q: How can I track my product's progress without visiting the company?
A: We will provide a detailed production schedule along with weekly reports that include photos and videos to keep you updated.
Q: How do you ensure product quality?
A:Material Inspection: We inspect the material surface and dimensions.
Production First Inspection: Critical dimensions are checked during mass production.
Sampling Inspection: Quality is verified before products are sent to the warehouse.
Final Inspection: Every product undergoes 100% inspection before shipment.
Q: What should I do if I receive defective parts?
A: Kindly send us pictures of the defective parts, and our engineers will identify the issue and promptly remanufacture the parts for you.